At Aim High Writing, fees are not paid to the writers until the paper is completed. We employ a system that allows writers and clients to maintain a cordial relationship without the risk of either losing money. Aim High Writing holds the funds sent by the client for a period of time until the writer completes the paper. Once completed, Aim High Writing forwards the paper to the client for review. Revisions may be requested at this point, and the money is not paid to the writers until the client is absolutely satisfied with the final product. It is, however, important to note that papers will not be worked on while the client has not submitted the whole payment to Aim High Writing. All monies reserved for an order shall be refunded fully, as long as it has not been paid to the writer. However, if the part of the order has been completed and submitted to the client, full refunds shall not be available, as some percentage shall be used to compensate the writer for work done.

Aim High Writing Services guarantees your money back if a client is convinced that the paper and subsequent revisions fail to meet the requirements or if the writer fails to fit the topic to the content. Note that revisions are free of charge, and there is no limit to the number of revisions requested, as long as the conditions outlined in the Terms and Conditions section are met. Once a client is convinced that the order instructions were not followed, he/she can submit a request for evaluation within the provided time-frame using the Money Back Request button, which is located at each client’s personal page.

Aim High Writing has a money-back guarantee that becomes effective if the following conditions are met:

• Papers less than 20 pages returned before 14 days after expiry of the order deadline
• Papers more than 20 pages returned 30 days after expiry of the deadline provided by the client.

The refund period expires on the last day of the period indicated for the refund, for example, the 14^th or the 30^th day. A refund request should be submitted by the client before the expiration of the refund period only when the client is fully dissatisfied with the services rendered. Under the rare event or case of a confirmed case of plagiarism, the refund period can be extended up to the 180^th day. In the event that the order was not completed at all, or was not downloaded or delivered to the client, a full refund is issued without restrictions on the refund period, and debited back to the sending account within 5-7 business days after cancellation. However, clients should note that once funds have been credited to Aim High Writing Services, and instruction confirmation provided, the order is immediately assigned to a writer. Cancellations and refund requests at this point may, therefore, attract a fine, as the writer requires compensation for their efforts. Fines shall only be applicable in accordance with the amount of content delivered by the writer.

Refund requests are evaluated case by case, and a client may be required to provide proof of reasons for the cancellation. For example, if the reason for cancellation is poor quality work, the client may be required to provide proof, such as instructor comments and feedback. Orders are forwarded to Quality Assurance before a refund request is honored. Our writers are well trained and highly experienced in completing the orders, and their work must be evaluated critically by quality assurance before it is forwarded to the client. We, therefore, take time to critically evaluate orders on refund request. 100% refunds are available to clients who have not yet downloaded the completed papers, but relevant charges are applicable to the amount of work completed and delivered to the client.

In the event that a client is reimbursed monies as a result of mistakes such as irrelevance of the instructions sent by the clients, our Quality Assurance department shall evaluate the quality of the paper and make a decision on the amount of money to be refunded at its sole discretion. The amount refundable in such an event will be equivalent to the percentage of the incorrect or irrelevant content and mistakes present in the paper. It is imperative that our clients take note of the communication channels available between Aim High Writing Services and its clients and to clients and their writers. Emails, telephone numbers, support live chat, request forms, and message boards are the available communication channels for this website. The refund request may be submitted through any of these channels. Our live support is available 24-7 to answer any query, including questions relating to the money-back guarantee. Refund requests undergo a critical procedure of confirmation and evaluation, which may take a few days. We request that the customers bear with the support staff as such issues are evaluated.

It is imperative that our clients furnish the company with the correct contact details, as the company may need to communicate with the clients urgently. Clients are requested to constantly update their contact information, particularly telephone numbers, to avoid delays and inconveniences caused by a communication breakdown. The company shall not be held liable for inconveniences arising from incorrect contact information. Aim High Writing shall not be indebted to honor requests that are delayed as a result of the client’s unavailability. If the delivery of the completed paper is delayed as a result of unexpected circumstances from the company’s side, clients are guaranteed compensation for the breach. Compensation may range from money back, loyalty points, discounts, or credit. The compensation can be used to make purchases for other services, but should be utilized within the specified amount of time. The company, at its own discretion, retains the right to deny money-back guarantees to clients who are found to have submitted incorrect personal information, or clients suspected for online credit card fraud.